Last updated: December 29, 2024
At BotSmith, we take your privacy seriously. This policy describes how we collect, use, and protect your personal information.
We collect information that you provide directly to us when you use BotSmith:
Name, email address, password, and profile information you provide during registration.
Information about your chatbots including names, configurations, training data, conversation logs, and analytics.
Information about how you use our service, including access times, pages viewed, IP address, and browser information.
Billing information and payment details when you subscribe to our paid plans (processed securely through our payment processors).
We use the information we collect for the following purposes:
To provide, maintain, and improve BotSmith services
To process your transactions and send transaction notifications
To send technical notices, updates, security alerts, and support messages
To respond to your comments, questions, and provide customer service
To monitor and analyze trends, usage, and activities in connection with our services
To detect, prevent, and address technical issues and security threats
We do not sell your personal information. We may share your information only in the following circumstances:
We share information when you explicitly authorize us to do so.
We work with third-party service providers who help us operate our service (e.g., hosting, analytics, payment processing).
We may disclose information if required by law or in response to valid legal requests.
In the event of a merger, acquisition, or sale of assets, your information may be transferred.
We implement industry-standard security measures to protect your information:
All data transmitted is encrypted using SSL/TLS protocols.
Strict access controls and authentication mechanisms.
Data stored in secure, encrypted databases.
24/7 security monitoring and incident response.
You have the following rights regarding your personal information:
Request access to your personal information we hold
Request correction of inaccurate information
Request deletion of your personal information
Request a copy of your data in a portable format
Opt-out of marketing communications
We retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your account at any time through your account settings.
BotSmith is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
If you have any questions about this Privacy Policy, please contact us: