1. Information We Collect
We collect information that you provide directly to BotSmith, information generated when you use our Services, and information that may be collected automatically through cookies and similar technologies.
The information we collect depends on how you interact with BotSmith and the features you use.
Account Information
When you create or manage a BotSmith account, we may collect your name, email address, password, profile information, organization information, and other information you choose to provide.
We use this information to create and maintain your account, provide access to the Services, communicate with you, and respond to account requests.
Chatbot and Workspace Data
If you use BotSmith to create or operate chatbots, we may process chatbot names, configurations, knowledge sources, uploaded content, settings, conversations, leads, and analytics associated with those chatbots.
Content you provide may contain information about your organization, customers, students, visitors, or other individuals. You are responsible for ensuring that information submitted to BotSmith may lawfully be processed.
Usage and Technical Information
We may collect information about how you access and use BotSmith, including access times, pages viewed, browser type, device information, IP address, operating system, referring pages, and interactions with our Services.
This information helps us operate the Services, troubleshoot problems, maintain security, understand usage, and improve performance.
Payment and Billing Information
If you subscribe to a paid BotSmith plan, billing and payment information may be processed through payment providers. Depending on the payment method, this can include billing details, transaction information, and payment-related identifiers.
Payment card information may be handled directly by the applicable payment processor rather than stored by BotSmith in full.
Support Information
When you contact us for support, we may collect the information you choose to provide, including your name, email address, account details, messages, attachments, and information about the issue you are experiencing.
2. Information Collected Automatically
When you visit our website or use our Services, certain information may be collected automatically. This can include technical information about your browser and device, network information, pages visited, timestamps, and interactions with the Services.
We may use cookies, pixels, local storage, logs, and similar technologies to collect or store some of this information. These technologies are described in more detail in our Cookie Policy.
Automatically collected information can help us understand website performance, identify errors, protect the Services, measure usage, and improve BotSmith.
3. How We Use Your Information
BotSmith may use information we collect for the following purposes:
Provide and operate the Services
To create accounts, operate chatbots, provide requested features, process conversations, maintain workspaces, and deliver the functionality you request.
Process transactions
To process subscriptions and payments, maintain billing records, and send transaction-related communications.
Communicate with you
To send service notifications, technical notices, security alerts, account messages, support responses, and other service-related communications.
Provide customer support
To respond to questions, investigate problems, troubleshoot issues, and provide assistance with your account or Services.
Improve BotSmith
To understand usage, identify areas for improvement, develop features, and improve reliability and performance.
Security and abuse prevention
To detect, prevent, investigate, and respond to security incidents, fraud, abuse, unauthorized access, and other harmful or unlawful activity.
Legal and compliance purposes
To comply with applicable laws, regulations, legal processes, and enforceable requests, and to protect our rights and legal interests.
4. Information Sharing and Disclosure
We do not sell your personal information. We may share information only when reasonably necessary to provide the Services, operate our business, comply with law, or protect our rights.
Service Providers
We may work with providers for hosting, infrastructure, analytics, authentication, customer support, payment processing, security, communications, and other operational services.
With Your Consent or Direction
We may share information when you instruct us to do so, authorize an integration, or provide consent where consent is required.
Legal Requirements
We may disclose information when required by applicable law, regulation, legal process, court order, or valid governmental request, or when reasonably necessary to protect BotSmith, our users, or others.
Business Transfers
If BotSmith is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable requirements.
5. Artificial Intelligence and Service Processing
BotSmith provides AI-powered chatbot functionality. To provide these features, information submitted to or generated through the Services may be processed by BotSmith and, where applicable, third-party infrastructure or AI service providers used to operate the platform.
This may include chatbot configuration, knowledge content, user messages, conversation context, and other information necessary to generate responses or provide related functionality.
You should avoid submitting sensitive personal information to a chatbot or knowledge source unless you have a legitimate reason to do so and have determined that the intended processing is appropriate for your use case.
6. Data Security
We take reasonable measures designed to protect information processed through BotSmith against unauthorized access, alteration, disclosure, or destruction. These measures may include access controls, authentication, encrypted transmission, monitoring, and other technical and organizational safeguards.
Information transmitted between your browser and our Services may be protected using industry-standard transport encryption such as HTTPS/TLS where supported.
No method of transmission or storage is completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored by BotSmith.
7. Data Retention
We retain information for as long as reasonably necessary to provide our Services, maintain business and transaction records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate interests.
Retention periods may vary depending on the type of information, why it was collected, whether your account remains active, and applicable legal or operational requirements. When information is no longer required, we may delete, anonymize, or otherwise dispose of it.
8. Your Rights and Choices
Depending on where you live and applicable law, you may have certain rights regarding personal information associated with you.
Access
Request access to personal information we hold about you.
Correction
Request that inaccurate or incomplete information be corrected.
Deletion
Request deletion of personal information, subject to applicable exceptions.
Portability
Request a copy of certain information in a portable format where applicable.
Restriction or Objection
Request restriction of, or object to, certain processing where applicable.
Marketing Preferences
Opt out of promotional communications. Essential service and account messages may still be sent.
The availability and scope of these rights depends on applicable law. We may need to verify your identity before completing certain requests.
9. Cookies and Similar Technologies
BotSmith uses cookies and similar technologies for purposes such as authentication, security, preferences, analytics, performance measurement, and website functionality.
For additional information about the types of cookies we use and how you can control them, please review our Cookie Policy.
10. Third-Party Services and Links
BotSmith may integrate with or link to third-party websites and services, including payment providers, analytics services, infrastructure providers, AI providers, communication services, and other integrations.
Third parties may process information according to their own privacy policies and terms. BotSmith does not control the privacy practices of independent third parties.
11. Children's Privacy
BotSmith is not intended to knowingly collect personal information directly from children under 13. We do not knowingly request personal information from children under 13 for the purpose of creating accounts or using the Services.
If you believe that a child has provided personal information to BotSmith, please contact us so that we can review the situation and take appropriate action.
12. International Data Processing
Depending on where you live and where our service providers operate, information processed through BotSmith may be stored or processed in countries other than the country in which you live.
Where applicable, we take steps intended to provide appropriate safeguards for international transfers and process information in accordance with applicable privacy and data protection requirements.
13. Business and Organization Users
If you use BotSmith on behalf of an organization, you may provide information relating to employees, customers, students, website visitors, or other users of your chatbot.
Your organization may be responsible for determining the purposes and lawful basis for processing that information. You should ensure that your use of BotSmith complies with applicable privacy and data protection requirements.
14. Communications
We may send communications necessary to operate your account and provide the Services, including verification messages, billing notices, security alerts, service announcements, and support responses.
Where permitted by law, we may also send optional product or marketing communications. You can generally opt out of promotional communications by following the unsubscribe instructions in those messages.
15. Legal Bases for Processing
Where applicable law requires a legal basis for processing personal information, the basis may depend on the purpose of the processing and the context in which information is collected.
Potential legal bases may include performing a contract with you, complying with legal obligations, pursuing legitimate interests, or obtaining consent where consent is required.
The applicable legal basis can vary depending on the jurisdiction and the particular processing activity.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, legal requirements, or privacy practices.
When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.
17. Contact Us
If you have questions about this Privacy Policy, want to exercise a privacy right, or have concerns about how your information is handled, please contact us.
Privacy: privacy@botsmith.pro
Data Protection: dpo@botsmith.pro